ChinAfrika Logistics Limited
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Account & Security

Account Registration & Management

Your comprehensive guide to joining the platform, managing your professional identity, and securing your company data.

Our platform uses a smart "Company Linking" system. When you register, we ask for your Country and Registration Number (Tax ID/Business License).

New Company (You are the Admin)

If your Company Registration Number is not yet in our system, we create a new Company entity. You will automatically become the Company Administrator, granting you full control over team management.

Existing Company (Pending Approval)

If your company already exists, your account will be created with a "Pending Approval" status. The current Company Administrator must approve your request before you can access the dashboard.

Verification Requirements: We require a valid Mobile Number during sign-up to send One-Time Passwords (OTP) for critical security actions. Please ensure you select the correct Country Code.

Step 1

Access the Form

To register a free account, hover over the myCall button at the top right of the navigation bar. In the dropdown menu that appears, click the red Register button at the bottom.

Visual Reference: Header & Mega-Menu Interaction
C
ChinAfrika Logistics
Company Profile myCall
Get Your Price
Ocean Freight
Air Freight
My Quotations

My Space

Log in to manage your shipments.
Login Register
Step 2

Fill in the Details

Complete the registration form as shown below. The system will use this data to set up your permissions.

!

Fields marked with * are required for security validation.

Account settings

English
Shipper
name@company.com
••••••••
••••••••

User profile

South Africa (ZA)
+27 (ZA)
82 123 4567

Company information

Trade Corp Ltd
2026/123456/07
1. Language: Choose your preferred interface language (EN, FR, ZH).
2. Business Role: Select "Shipper" if you own goods, or "Forwarder" if booking for others.
3. Login ID: Use your professional email address.
4. Password: Create a secure password (min. 8 chars).
5. Country: Select your personal residence.
6. Mobile: Important. Search country code (e.g. +86), then enter number.
7. Company Name: Legal English name of your business.
8. Registration No.: Your Business License or Tax ID. This determines how your account is linked (see below).
Step 3

Account Linking & Outcomes

Once you click submit, our system checks if your Registration Number (#8) exists in our database.

OUTCOME A: NEW COMPANY

If your Registration Number is new to us, we create a new Company entity. You automatically become the Company Admin.

Next: Check your email for verification.

OUTCOME B: EXISTING COMPANY

If your company already exists, you are linked to it. Your status is Pending Approval until the Admin accepts you.

Next: Wait for Admin approval email.
Step 4

The Admin Decision (For Outcome B Users)

If you joined an existing company, your dashboard access is restricted until your Company Administrator reviews your request. Here is what happens next:

Scenario 1: Approved

The Admin verifies your identity and accepts your request. You will receive an email confirmation instantly.

Subject: Account Approved & Active

Dear member, your request to link to Trade Corp Ltd has been approved. You can now log in using your registered credentials to access bookings.

Result: Full dashboard access granted.

Scenario 2: Rejected / Denied

The Admin denies your request (often if they do not recognize your name). Your account is removed from the pending index.

Error: Access Blocked

Your registration request has been rejected by the Company Administrator. Access denied. Please contact your company's logistics manager offline.

Result: Unable to log in. Contact Admin offline.

Our platform requires security verification before permitting operational actions (such as booking, releasing bill of ladings, or downloading invoices).

1. Validating your Login ID (Email)

Immediately upon registration, a signed email validation token is dispatched to your registered email address.

Open your inbox, search for the confirmation email from ChinAfrika Logistics, and click the link to confirm your login ID.

From: no-reply@call-logistics.com Subject: Verify Email Address

Hello, thank you for registering! Please click the button below to verify your email address and activate your account access.

Verify Email Address

Once clicked, the system redirects you to your active dashboard panel with a verified green status alert.

Account Status: Active & Verified

Your email address has been successfully verified. You can now use all shipping interfaces.

2. Securing your Account (Mobile OTP)

Phone verification acts as a security safeguard before permitting modifications to key profile metrics or passwords. The platform utilizes an automated, context-aware routing logic to deliver OTP codes securely:

• Mainland China (+86) numbers receive verification OTP codes via SMS.
• Non-Chinese numbers receive OTP codes via WhatsApp; make sure your number is active on WhatsApp.

A. Locate and Request Verification

Navigate to the Security Tab inside your account panel to locate the Verification trigger card.

Phone Number Verification
Number +27 82 123 4567
Chinese numbers Codes are dispatched via SMS.
Africa Routing (Intl)   Codes are dispatched via WhatsApp.
B. Enter 6-digit Code

Enter the 6-digit validation code received on your mobile. The code is active for 5 minutes.

OTP Verification Sheet Resend: 45s

Phone number verified successfully!

Your dashboard separates your individual user details from the organization's legal data.

1

Personal Profile & Notification Toggles

Navigation: Click myCall > Account Management. You will land directly on the My Profile page.

Notification Preferences

You can toggle individual notification categories on or off using the sliders in the bottom panel:

  • Operational Milestones ENABLED
  • Financial Alerts ENABLED
  • Marketing & News DISABLED
Notification Controls
Operational Milestones Departures, Arrivals, Customs.
Financial Alerts Invoice reminders and receipts.
Marketing & News Promotions and lane news.
2

Company Information & KYC Verification

Compliance & KYC
PENDING

Please upload a valid business certificate (Business License / Tax ID) to activate credit structures.

This tab displays your organization's legal registration data, which will be printed on all formal invoices, custom declarations, and shipping documents.

Company Administrator Privileges

Only the Company Admin can update editable parameters such as address, site URL, and emergency contacts.

KYC Compliance Upload

To unlock payment terms and allow credit-based cargo releases, upload a high-resolution scan of your Business License (PDF or JPG).

Access Restriction: This tab is only visible to the designated Company Administrator.

1 The Team Dashboard

The User Management table allows you to monitor and control accounts linked to your Company Registration ID. You can approve or revoke member access on the fly.

Company Member Directory 1 Pending Approval
Name / Email Role Status Actions
David Nkolo david@tradecorp.com Pending Approval Approve | Deny
Sarah Jenkins sarah@tradecorp.com Active Make Admin | Revoke

2 Action: Approving Users

When a colleague registers using your Company Registration ID, they are locked out of the dashboard with a "Pending" status.

  • Verify the name matches your employee.
  • Click the green Approve button.
  • Their dashboard access is unlocked instantly.
Approval Dialogue

Are you sure you want to approve David Nkolo?

3 Action: Revoking Access

If an employee leaves your organization, you must revoke their access to protect your company's data and bookings.

  • Locate their row in the Active Users table.
  • Click Revoke.
  • Confirm the action in the alert popup.
  • Data Protection: Their past quotes and bookings are not deleted; they remain in your company's history.
Revoke Access Alert

Remove company access for Sarah Jenkins?

4Transferring Company Administrator Rights

You can transfer company administrator rights to a colleague by clicking Make Admin next to their name.

Crucial Warning: This is a one-way action. Upon confirmation, your account is immediately demoted to a standard user. You will lose access to team management interfaces and must be promoted again by the new Admin to recover those administrative rights.

Transfer Administrator Rights

Confirm transferring company administrator rights to Sarah Jenkins?

Your "Security" tab houses critical protection features.

1

Updating Password

  1. Go to Security Tab.
  2. Enter your Current Password.
  3. Enter your New Password (Min 8 chars).
  4. Click Save Password.
Update Password Form
2

Updating Login Email

Requirement: You cannot change your email until your Phone Number is Verified (Section B).

Changing your login email requires security validation. Once you submit your request:

• China Mainland (+86) accounts receive their validation OTP code via SMS.
• Non-Chinese accounts receive their validation OTP code via WhatsApp.

  1. Enter your new desired email address.
  2. Click "Request Change".
  3. Enter the 6-digit code received on your mobile.
  4. Click confirm to execute the transfer.
Change Email Panel
Verification code successfully dispatched via WhatsApp.
3

Active Device Sessions

You can view all devices currently logged into your account. If you spot a suspicious device or location, you can force log it out immediately.

  • Displays client IP Address & OS platform.
  • Identifies user agent / browser.
  • Specific tag for "This Device".
Logged Devices
Windows · Chrome 192.168.1.100 · Current Device
iOS · Safari 192.168.1.205 · Active 2 hours ago
4

Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of protection by requiring a temporary, 6-digit cryptographic code generated by an Authenticator app (such as Google Authenticator) during login.

Mandatory Shipping Safeguard: We strongly advise all Company Administrators and logistics handlers to enable 2FA. This prevents unauthorized release authorizations, routing changes, and commercial leaks even if your password is stolen.
  1. Go to your Security Tab and click Enable 2FA.
  2. Scan the generated QR code using your Authenticator App.
  3. Enter the active 6-digit app token to confirm activation.
  4. Download and secure your Recovery Codes. These are the only way to recover access if you lose your phone.
Configure 2FA
Scan with Authenticator App
Mandatory Prerequisites

For security and liability reasons, the "Delete Account" process will be blocked if any of the following conditions are met:

  • 1. Unpaid Balances

    You cannot have any "Pending" or unpaid invoices. All financial obligations must be fully settled.

  • 2. Admin Succession

    If your company has other users, and you are the Admin, you must promote another user to Admin before leaving.

  • 3. Ongoing Shipments (Sole User)

    If you are the only user in your company, you cannot delete the account while you have "Active" shipments. We need a point of contact for operational follow-up.

Step 1: The Request

  1. Go to Account Management » Security tab.
  2. Scroll to the bottom "Danger Zone".
  3. Click Delete Account.
  4. Enter Password to confirm.

Step 2: 48-Hour Grace Period

Your account is not deleted instantly. It enters a "Pending Deletion" state for 2 days to prevent accidents.

  • To Cancel: Simply try to log in again. You will see a "Restore Account" button.
  • Or: Click the restoration link sent to your email.
Data Retention Policy
DELETED:

Your personal profile (Avatar, Password, 2FA keys, personal preferences).

KEPT:

All Business Data (Quotes, Invoices, Bookings). These are legally owned by the Company entity for audit purposes and will not be erased.

Delete Account

1. Click Delete

Enter Password

2. Confirm Password

Deletion Scheduled Wiping in 47h 59m

3. Scheduled State

Profile Wiped Profile deleted.

4. Final Deletion